Cancellation Policy

## Cancelling your order
You can cancel your order **any time before it is packed**, directly from the [Track Order](/track) page, or by messaging us with your order number.

## After dispatch
Once the order has been packed or shipped, it cannot be cancelled. You can refuse the delivery or request a return after delivery as per our [Returns & Exchange](/pages/returns-exchange) policy.

## Refunds for cancelled orders
- **COD orders:** nothing to refund, the order is simply cancelled.
- **Prepaid orders:** the full amount is refunded to the original payment method within 5–7 business days.

## Cancellations by Lyza
Rarely, we may need to cancel an order (for example, if an item goes out of stock or the address is not serviceable). We'll let you know right away and refund any amount paid in full.

## Repeated refusals
We may disable Cash on Delivery for phone numbers with repeated refused or undelivered COD orders.