Frequently Asked Questions

## Is Lyza jewellery real gold?
No. Lyza makes fashion (demi-fine) jewellery. Most pieces have a brass base with a thick 18K gold plating and an anti-tarnish coating; silver-tone pieces are rhodium plated and a few are rose gold plated. Every product page lists its exact material and plating.

## Will my jewellery turn black or green?
Every piece has an anti-tarnish coating and comes with a 6-month anti-tarnish guarantee. If a piece turns dark within 6 months of purchase, we exchange it, no questions asked. Following the care tips keeps the plating bright for much longer.

## Are the stones real diamonds or gemstones?
No. Our sparkling stones are cubic zirconia, and a few pieces use mother of pearl, enamel or a synthetic emerald. Names like "solitaire" or "diamond band" describe the look of the design, not natural diamonds. Each product page lists the stone used.

## Can I wear Lyza jewellery in the shower or while swimming?
We don't recommend it. Water, sweat, chlorine and perfume slowly wear down plating. Put your jewellery on after perfume and lotion, and take it off before you shower, swim, work out or sleep.

## How long does delivery take?
Orders are packed and handed to the courier within 1–2 business days. Delivery usually takes 3–5 business days in metro cities, 5–7 business days in the rest of India, and up to 7–10 business days in the North-East, J&K and remote areas. You get the courier name and tracking number by SMS or WhatsApp.

## Is shipping free?
Shipping is free on orders above ₹999. Orders below ₹999 have a flat delivery fee of ₹79.

## Do you offer Cash on Delivery?
Yes. Cash on Delivery is available on most pincodes across India, and you can pay the courier in cash or by UPI. Online payment by card, UPI and netbanking is coming soon.

## Why do I need to verify my mobile number with an OTP?
A one-time code confirms that the order really comes from you. It protects real customers from fake Cash on Delivery orders and keeps your order history and cancellations private to your number.

## Do you deliver outside India?
Not yet. We deliver only within India, to more than 25,000 pincodes.

## Can I cancel my order?
Yes, any time before it is packed. Open your order, log in with the same mobile number, and tap "Cancel this order". After it is packed or shipped it can't be cancelled, but you can return it after delivery under our returns policy.

## What is your return policy?
You can request a return or exchange within 7 days of delivery. The piece must be unused, in original condition, with the Lyza pouch and card. For hygiene reasons, earrings can be returned only if they arrive damaged, and clearance items can only be exchanged for damage. Shipping and COD charges are not refundable.

## What if my order arrives damaged or I receive the wrong item?
Please share an unboxing video or photos within 48 hours of delivery, and we'll send a replacement at no extra cost.

## How do I find my ring size?
Each ring lists its available sizes on the product page, and many of our rings are adjustable, so they fit most fingers. If you're unsure, choose an adjustable ring or message us and we'll help you pick.

## How do I take care of gold-plated jewellery?
Keep it away from perfume, lotion, sunscreen and water, wipe it with a soft dry cloth after wearing, and store each piece separately in its Lyza pouch. Never clean it with toothpaste, baking soda or harsh chemicals.

## What comes in the box?
Every order includes the jewellery piece, a Lyza velvet pouch and an authenticity and care card.

## Is Lyza jewellery good for gifting?
Yes. Most pieces cost under ₹1,000, arrive in a velvet pouch ready to gift, and come with the 6-month anti-tarnish guarantee. Rings, heart pendants and hoop earrings are our most popular gifts.

## How can I contact Lyza Jewels?
Visit our [Contact Us](/pages/contact-us) page. Please include your order number for order questions so we can help faster.