Returns & Exchange

## 7-day easy returns
If you're not happy with your piece, you can request a return or exchange within **7 days of delivery**.

## 6-month anti-tarnish guarantee
Every Lyza piece is 100% anti-tarnish. If your jewellery turns dark within **6 months of the date of purchase**, we will exchange it, no questions asked. Message us on WhatsApp or email us with your **order number** and a photo of the piece.

## Eligibility
- The item must be **unused**, in its original condition, with the Lyza pouch and card.
- For hygiene reasons, **earrings and nose pins** can only be returned if they arrive damaged.
- Items bought on **clearance** are not eligible for return, only exchange for damage.

## How to request a return
1. Message us on WhatsApp or email us with your **order number** and a photo of the item.
2. We'll arrange a reverse pickup within 2–3 business days (on serviceable pincodes).
3. Once the item reaches us and passes a quality check, we'll process your refund or exchange.

## Refunds
- **Prepaid orders:** refunded to the original payment method within 5–7 business days after the quality check.
- **COD orders:** refunded by bank transfer/UPI to the account you share with us.
- Shipping and COD charges are non-refundable.

## Damaged or wrong item?
We're so sorry! Please share an **unboxing video or photos within 48 hours** of delivery, and we'll send a replacement at no extra cost.